IT HelpDesk / Desktop Support 인력 구함 - 버지니아 지역

  • 0 코멘트
  • 지역 Herndon, VA, United States

한국계 대기업에서 IT Help Desk 인력을 찾습니다.

근무지역: Herndon, Virginia


 Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology

 Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application

 Following up on any outstanding issues with customers regarding status and closure of incidents/requests

 Manage user accounts updates, password resets

 Troubleshooting and resolve all hardware, software and network problems

 Escalate issues to second and third level support teams


 Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory

 Excellent problem-solving, communication and interpersonal skills

 Associates degree or higher with at least 2 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience

 Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN

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전화번호 1-201-815-2205
이메일 주소
국가 United States of America
주 (State) Virginia
거리 20 마일
주소 Herndon, VA, United States
임금/매매/렌트 금액 조정가능
근무형태(구인/구직) 풀타임
임금 지급 방법(구인/구직) 해당 사항 없음